We offer a 12 months warranty on all from large to small pendulum rides we manufacture. During this period, if you encounter any quality issues, please feel free to contact us. Our customer service team is committed to providing prompt solutions to any problems that may arise.
First, If your pendulum ride malfunctions within the warranty, we recommend you contact a local service technician to maintain it. During this period, we can provide you with online technical guidance. This is the most effective method that saves time and minimizes disruption to amusement park operations. Besides, we will bear the costs associated with repairs.
However, if your local technician cannot resolve the problem, you may need to return the pendulum to our factory for repair. In this case, you will be responsible for shipping to the factory and we will cover the shipping costs for repair and return.
For maintenance issues during the warranty period, please contact our after-sales service department. We will guide you through the steps to diagnose the issue and advise on the best course of action. If necessary, we will send out spare parts or arrange for a technician to visit your location.
Once the warranty has expired, we continue to offer repair services for the amusement park Pendulum Swing Ride. While we are always here to support you, please note that the costs for parts, labor, and shipping will be your responsibility. Besides, we promise that even after the warranty period has expired, we continue to offer free online technical support for your ride. Our customer service team is available around the clock, ready to assist you with any questions you may have.
Yes, we recommend regular inspections and preventive maintenance to ensure the longevity and safe operation of your pendulum park rides. This includes inspecting structural components, mechanical and electrical systems, and lubricating and tightening bolts where necessary. In addition, You should also perform an annual overhaul. This includes disassembly of key components, an in-depth inspection of the pendulum device, and replacement of worn parts.
Moreover, detailed records must be kept during maintenance procedures. This includes all work performed, parts replaced and any problems observed. These records not only help track the condition of the equipment but also help predict future maintenance needs for better planning and budgeting. Through these measures, malfunctions and accidents can be prevented, ensuring the safety of tourists and the efficient operation of ride.
To minimize downtime, it’s best to schedule routine maintenance during off-peak times. Should urgent repairs be necessary, utilizing local technicians can expedite the process, ensuring that your ride is operational as quickly as possible while still ensuring safety and reliability.
DINIS‘s after-sales service team is available to provide assistance and advice on maintenance procedures, troubleshooting, and when necessary, will coordinate the dispatch of technicians and spare parts to support your maintenance needs.
Remember, proper maintenance not only extends the lifespan of your Large Pendulum Amusement Park Ride but also ensures the safety and satisfaction of your customers.
